Account & billing

Cancel your subscription

Cancel from the billing portal and what happens afterwards.

Cancel from the Stripe billing portal. Your subscription stays active until the end of the current billing period.

  1. Open Billing
    Select Settings, then Billing under Workspace. You need to be a workspace owner or admin.
  2. Open the billing portal
    Select Manage Billing to open the Stripe billing portal.
  3. Cancel
    Select Cancel subscription and confirm.

What happens next

  • The workspace keeps working until the end of the period you’ve paid for. You aren’t charged again.
  • Billing shows the date the subscription cancels.
  • Changed your mind? Select Reactivate on the Billing page before that date.
  • Once the subscription ends, the workspace stops capturing and processing new activity.

Common questions

How do I cancel my subscription?

Go to Settings → Billing, select Manage Billing, then select Cancel subscription in the Stripe billing portal. Only owners and admins can do this.

Do I lose access right away when I cancel?

No. The subscription stays active until the end of the current billing period, and you can select Reactivate on the Billing page before then.